We are constantly getting feedback from people who want to know more about the projects we are currently working on! As we are always eager to please 🙂 we thought we would start a ‘Project Snapshot’ series, where, once a month, we conduct a five minute interview with one of our Professional Services team members about an interesting project they are working on.
This month, meet Rob Casey, the Professional Services Manager in our Brisbane office, who tells us about a major project he’s spent the past couple of years working on.
EA: Hi Rob! Thanks for stopping by. We know you’ve been really busy working on an exciting project – can you tell us a bit about that?
RC: Lately, we’ve been working on a really interesting project for a large local government. The main aim of the project was to create a spatial system foundation that can be leveraged by other business initiatives in the future.
There were lots of different elements to the project, particularly in creating a strong foundation: things like, replacing legacy spatial systems; securing spatial information to protect the integrity of the data; providing a single point of truth that improves accuracy; providing simplified processes to capture, maintain and publish that data; and integration that leverages other corporate systems. The list goes on!
Creating this foundation was essential to provide location intelligence for a wider organisational transformation to achieve better planning, response, collaboration, workforce and operations management. Now that the foundation is complete, there is some genuine excitement in the wider business about using the reliable and easily accessible data. The next stage involves deploying tools such as Dekho and specific web applications to serve real business needs. As the data is centralised and readily accessible, the business can now focus on solving their business problems, rather than needing to understand how to deliver a spatial systems.
EA: How long have you been working on this for Rob?
RC: It’s been a big project so we’ve been working on it for the past couple of years. It never gets dull though, especially as we’ve provided lots of different services over the duration of the project. These include:
- Project management
- Architecture consultancy
- Business analysis
- Esri spatial consultancy
- Development specialists
- Esri product specialists
EA: Why have these services been important?
RC: Well, I think the reason this project was particularly interesting is because it required thorough researching of existing business workflows and analysis to recommend improved methods of completing that work. Many spatial projects focus purely on the technical components, but this project would not have been a success if we did not understand and streamline how the business actually captures, maintains and uses their spatial data. This is why these services we provided have been so important.
EA: Can you give us an example of how the project has innovatively used GIS/location intelligence?
RC: The number of data layers held in the GIS was reduced by 31% through more efficient data modelling. Many layers of data were repeated or simply stored inefficiently.
The number of business process that were used to maintained the data was reduced by 15%. This equates to real labour savings thereby allowing those resources to focus on adding value to the business. This was achieved through extensive analysis of the client’s workflows, and by streamlining many of those processes by using tools such as Esri’s Job Tracking for ArcGIS (JTX).
EA: What are some of the tangible outcomes for the client?
RC: The integration of 4x systems were automated, previously these were manual processes. Again this has real effort savings. For example, a four week cycle to refresh external data sources was reduced to an overnight process. This is an approximate saving of 40 man weeks per year.
EA: So to finish up Rob, can you tell us why you personally have enjoyed working on this project?
RC: I’ve enjoyed it because the project has been challenging. The complete replacement of legacy technology with Esri software has had a major impact to the end users. As such, the project encountered a lot of resistance during testing and deployment. This is common to most large projects of this nature. Through perseverance by both the project team and the client, these issues were able to be resolved. It has been rewarding to see both the client and project team develop a stronger bond during this process and there now is a trust between the two organisations that is leading to the development of new and exciting projects for the future.
RC: Will do!