Thanks to everyone who attended the ArcGIS Online Steps for Success session presented by John Hasthorpe and I this afternoon. John and I are passionate about making organisations successful with their ArcGIS Online organisational subscriptions and it was great to see such a high level of interest and enthusiasm around the topic from you all.
Key takeaway messages from the session were to: surround yourself with good people, and pay close attention to the detail.
The good people element we discussed was all about making sure right from the start, you establish a team that will help you answer a number of key questions relating to your ArcGIS Online organisation:
- What is the mission and vision?
- What problems will it solve?
- What are the deliverables?
- Who is the audience?
These individuals will likely come from different parts of your organisation and represent a broad range of perspectives – technical and non-technical. As well as helping you answer these strategic foundational questions, they will also help you define the governance that will ensure consistent management and usage of your ArcGIS Online organisation moving forward.
Part of the charter of the governance team is to ensure that systems, standards and processes are in place to make sure the ArcGIS Online portal – and the content within it – are consistent in presentation, description and value. That’s where the second key point John and I were talking comes in.
An example of paying close attention to detail is keeping on point when it comes to the overall branding of the portal. So when new items or groups are created in the portal, they are created with the style of icons, thumbnails, titles, summary and other metadata defined by the governance team.
The screenshot above is an illustration of this done well – the City of Greenville has put a lot of effort into creating a consistent look and feel across all aspects of their organisational account and it shows.
It sounds like a small thing, but in our experience it can make a big positive difference to the levels of adoption by new users within the organisation.